Last Updated: June 25, 2026
Version: 2.0
Effective Date: June 25, 2026
AITech Cloud, Inc. ("we," "us," "our," or "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered learning platform and related services (collectively, the "Platform").
IMPORTANT: By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Platform. This Privacy Policy is incorporated into and subject to our Terms and Conditions.
1. Scope and Application
1.1 Coverage
This Privacy Policy applies to:
- Our websites at www.aitcloud.ai, www.aitcloud.org, www.aitcloudhub.com, www.skovia.ai and all subdomains
- Our mobile applications (iOS and Android)
- Our API services
- Email communications and newsletters
- Customer support interactions
- Any other services we offer that link to this Privacy Policy
1.2 Exclusions
This Privacy Policy does not apply to:
- Third-party websites or services linked from our Platform
- Information collected offline
- Websites or services operated by third parties
- Employment-related information (covered by separate policies)
3. How We Collect Information
3.1 Direct Collection
We collect information directly from you when you:
- Create an account or update your profile
- Enroll in courses or purchase subscriptions
- Upload content or participate in discussions
- Contact customer support
- Subscribe to newsletters or marketing communications
- Participate in surveys, contests, or promotions
- Interact with our AI services
3.2 Automatic Collection
We automatically collect information through:
- Cookies: Small text files stored on your device
- Web Beacons: Electronic images that track page views
- Analytics Tools: Google Analytics, Mixpanel, etc.
- Server Logs: Automatically recorded by our servers
- Mobile SDKs: Software development kits in our mobile apps
3.3 Third-Party Sources
We may obtain information from:
- Social media platforms (with your permission)
- Data brokers and aggregators (for business accounts)
- Public databases and directories
- Marketing and advertising partners
- Educational institutions and employers (for institutional accounts)
5. Information Sharing and Disclosure
5.1 We Do Not Sell Your Personal Information
IMPORTANT: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5.2 Service Providers
We share information with trusted third-party service providers who assist us in operating the Platform:
- Cloud Hosting: Amazon Web Services (AWS) - data storage and computing
- Payment Processing: Stripe, PayPal - secure payment transactions
- Email Services: SendGrid, Amazon SES - transactional and marketing emails
- Analytics: Google Analytics, Mixpanel - usage analytics
- Customer Support: Zendesk, Intercom - support ticket management
- AI Services: OpenAI, Anthropic - AI-powered features
- CDN: CloudFront - content delivery
These providers are contractually obligated to protect your information and use it only for specified purposes.
5.3 Educational Institutions
If you access the Platform through a school or organization:
- We may share your progress, grades, and completion data with your institution
- Your institution may have access to usage analytics
- Institutional administrators can view user activity within their tenant
- Data sharing is governed by agreements with the institution
5.4 Educators and Course Creators
When you enroll in a course:
- The course instructor can see your name, progress, and performance
- Instructors can view your submissions and participation
- Instructors cannot access your payment information or account credentials
5.5 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process (subpoenas, court orders)
- Respond to government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Protect the rights and safety of our users
5.6 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide options regarding your information.
5.7 Aggregated and Anonymized Data
We may share aggregated, anonymized data that cannot identify you individually:
- Usage statistics and trends
- Research findings
- Industry reports
- Marketing materials
5.8 With Your Consent
We may share your information with third parties when you explicitly consent, such as:
- Connecting your account to third-party services
- Participating in partner programs
- Sharing achievements on social media
6. Data Retention
6.1 Retention Periods
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|
| Account Information | Duration of account + 30 days | Service delivery, account recovery |
| Learning Data | Duration of account + 3 years | Certificates, transcripts, legal compliance |
| Payment Records | 7 years | Tax compliance, financial audits |
| Support Communications | 3 years | Quality assurance, dispute resolution |
| Marketing Data | Until opt-out + 30 days | Marketing compliance |
| Analytics Data | 26 months | Platform improvement |
| Security Logs | 1 year | Security, fraud prevention |
6.2 Account Deletion
When you delete your account:
- Most personal information is deleted within 30 days
- Some information may be retained for legal or business purposes
- Anonymized data may be retained indefinitely
- Backup copies may persist for up to 90 days
6.3 Legal Holds
We may retain information longer if required by legal hold, litigation, investigation, or regulatory requirement.
7. Data Security
7.1 Security Measures
We implement industry-standard security measures to protect your information:
Technical Safeguards
- Encryption: TLS/SSL encryption for data in transit, AES-256 encryption for data at rest
- Access Controls: Role-based access, multi-factor authentication, least privilege principle
- Network Security: Firewalls, intrusion detection/prevention systems, DDoS protection
- Secure Infrastructure: AWS cloud infrastructure with SOC 2 Type II compliance
- Regular Updates: Security patches and software updates
Organizational Safeguards
- Employee Training: Regular security awareness training
- Background Checks: For employees with access to sensitive data
- Confidentiality Agreements: All employees sign NDAs
- Incident Response: Documented procedures for security incidents
- Third-Party Audits: Annual security assessments
7.2 Your Responsibilities
You play a critical role in protecting your information:
- Use a strong, unique password
- Enable two-factor authentication
- Keep your login credentials confidential
- Log out after each session on shared devices
- Report suspicious activity immediately
- Keep your contact information up to date
7.3 Data Breach Notification
In the event of a data breach that affects your personal information:
- We will notify you within 72 hours of discovery
- Notification will include the nature of the breach and affected data
- We will provide guidance on protective measures
- We will notify relevant authorities as required by law
7.4 Limitations
While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information. You use the Platform at your own risk.
8. Your Privacy Rights
8.1 Access and Portability
You have the right to:
- Access: Request a copy of your personal information
- Portability: Receive your data in a structured, machine-readable format
- Export: Download your learning data, certificates, and content
How to Exercise: Use the "Download My Data" feature in your account settings or contact info@aitcloud.ai
8.2 Correction and Update
You have the right to:
- Correct inaccurate personal information
- Update outdated information
- Complete incomplete information
How to Exercise: Update your information directly in your account settings
8.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions:
- Full Deletion: Delete your entire account and associated data
- Selective Deletion: Delete specific content or information
Exceptions: We may retain information required for legal compliance, fraud prevention, or legitimate business purposes.
How to Exercise: Use the "Delete Account" feature in settings or contact info@aitcloud.ai
8.4 Objection and Restriction
You have the right to:
- Object to processing of your personal information
- Restrict certain uses of your data
- Opt-out of marketing communications
- Opt-out of targeted advertising
8.5 Withdraw Consent
Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
8.6 Response Time
We will respond to your requests within:
- Standard Requests: 30 days
- Complex Requests: 60 days (with notification)
- Urgent Requests: As soon as reasonably possible
8.7 Verification
To protect your privacy, we may require verification of your identity before processing requests. This may include:
- Email verification
- Account authentication
- Government-issued ID (for sensitive requests)
9. Cookies and Tracking Technologies
9.1 What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services. We use cookies and similar technologies including web beacons, pixels, and local storage.
9.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|
| Essential Cookies | Required for Platform functionality, authentication, security | Session or 1 year |
| Performance Cookies | Analytics, error tracking, performance monitoring | 2 years |
| Functional Cookies | Remember preferences, settings, language | 1 year |
| Targeting Cookies | Personalized advertising, marketing campaigns | 1 year |
9.3 Third-Party Cookies
We use third-party cookies from:
- Google Analytics: Usage analytics and reporting
- Facebook Pixel: Advertising and conversion tracking
- LinkedIn Insight: Professional audience analytics
- Hotjar: User behavior and heatmaps
9.4 Managing Cookies
You can control cookies through:
- Cookie Preferences: Use our cookie consent banner
- Browser Settings: Block or delete cookies in your browser
- Opt-Out Tools: Use industry opt-out tools (NAI, DAA)
Note: Disabling essential cookies may affect Platform functionality.
9.5 Do Not Track
We currently do not respond to Do Not Track (DNT) signals. We will update this policy if we implement DNT support in the future.
10. Third-Party Services
10.1 Third-Party Links
The Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10.2 Social Media Integration
If you connect your account to social media platforms:
- We may access information you've made public on those platforms
- Social media platforms may collect information about your use of our Platform
- You can disconnect social media accounts at any time
10.3 Single Sign-On (SSO)
If you use SSO (Google, Facebook, LinkedIn):
- We receive basic profile information from the SSO provider
- Your use is subject to the SSO provider's terms and privacy policy
- You can revoke SSO access through the provider's settings
11. International Data Transfers
11.1 Data Location
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.
11.2 Transfer Mechanisms
We use appropriate safeguards for international transfers:
- Standard Contractual Clauses: EU-approved data transfer agreements
- Privacy Shield: Where applicable and available
- Adequacy Decisions: Transfers to countries with adequate protection
- Consent: Your explicit consent where required
11.3 Data Processing Locations
We primarily process data in:
- United States (primary data centers)
- European Union (for EU users)
- Other AWS regions as needed for performance
12. Children's Privacy
12.1 Age Restrictions
The Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
12.2 Parental Consent
Users between 13 and 18 years of age must have parental or guardian consent to use the Platform. Parents or guardians are responsible for monitoring their child's use.
12.3 Educational Use
For educational institutions using the Platform with students under 18:
- The institution acts as the parent/guardian
- The institution is responsible for obtaining necessary consents
- We comply with FERPA and COPPA requirements
- Student data is protected with additional safeguards
12.4 Parental Rights
Parents or guardians may:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection of their child's information
Contact:info@aitcloud.ai
13. California Privacy Rights (CCPA/CPRA)
13.1 Scope
This section applies to California residents and describes rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
13.2 Your California Rights
California residents have the right to:
- Know: Request disclosure of personal information collected, used, and shared
- Delete: Request deletion of personal information
- Correct: Request correction of inaccurate personal information
- Opt-Out: Opt-out of sale or sharing of personal information
- Limit: Limit use of sensitive personal information
- Non-Discrimination: Not be discriminated against for exercising rights
13.3 Categories of Information
In the past 12 months, we have collected the following categories of personal information from California residents:
- Identifiers (name, email, IP address)
- Commercial information (purchase history, subscriptions)
- Internet activity (browsing history, interactions)
- Geolocation data (general location from IP)
- Professional information (for educators)
- Education information (courses, progress, grades)
- Inferences (preferences, characteristics, behavior)
13.4 Sale of Personal Information
We do not sell your personal information. We do not and will not sell personal information to third parties for monetary consideration.
13.5 Sharing for Targeted Advertising
We may share certain information with advertising partners for targeted advertising purposes. You can opt-out of this sharing:
- Use the "Do Not Sell or Share My Personal Information" link in the footer
- Adjust cookie preferences
- Contact info@aitcloud.ai
13.6 Exercising Your Rights
To exercise your California privacy rights:
- Online: Submit a request through your account settings
- Email: info@aitcloud.ai
- Phone: 1-800-AITC-HUB
13.7 Authorized Agents
You may designate an authorized agent to make requests on your behalf. The agent must provide proof of authorization.
13.8 Shine the Light
Under California Civil Code Section 1798.83, California residents may request information about disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.
14. European Privacy Rights (GDPR)
14.1 Scope
This section applies to individuals in the European Economic Area (EEA), United Kingdom, and Switzerland, and describes rights under the General Data Protection Regulation (GDPR).
14.2 Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract: Processing necessary to provide services you've requested
- Consent: You've given explicit consent for specific processing
- Legitimate Interests: Processing necessary for our legitimate business interests
- Legal Obligation: Processing required by law
14.3 Your GDPR Rights
Under GDPR, you have the right to:
- Access: Obtain confirmation of processing and a copy of your data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion ("right to be forgotten")
- Restriction: Restrict processing in certain circumstances
- Portability: Receive data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent at any time
- Lodge a Complaint: File a complaint with a supervisory authority
14.4 Data Protection Officer
You can contact our Data Protection Officer at:
15. AI and Machine Learning Data Use
15.1 AI Training Data
We use data to train and improve our AI models:
- Anonymized Data: We use anonymized, aggregated data to improve AI algorithms
- Your Content: We do not use your personal content to train models that benefit other users without explicit consent
- Opt-Out: You can opt-out of AI training data use in your privacy settings
15.2 AI-Generated Content
When you use AI services:
- Your prompts and inputs may be processed by third-party AI providers (OpenAI, Anthropic)
- AI-generated content is provided "as is" without guarantees of accuracy
- You retain ownership of AI-generated content created through your use
- We may use AI-generated content for quality improvement (anonymized)
15.3 AI Decision-Making
We use AI for:
- Content recommendations
- Personalized learning paths
- Fraud detection
- Content moderation
You have the right to request human review of automated decisions that significantly affect you.
15.4 Third-Party AI Services
We use the following third-party AI services:
- OpenAI: GPT models for AI Tutor and content generation
- Anthropic: Claude models for advanced reasoning
- AWS Bedrock: AI model hosting and management
These providers have their own privacy policies and data practices.
16. Changes to Privacy Policy
16.1 Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
16.2 Notification
We will notify you of material changes by:
- Email notification to your registered email address
- Prominent notice on the Platform
- In-app notification
- Updating the "Last Updated" date at the top of this policy
16.3 Material Changes
For material changes that affect your rights, we will:
- Provide at least 30 days' notice before the changes take effect
- Obtain your consent where required by law
- Provide an opportunity to opt-out or delete your account
16.4 Continued Use
Your continued use of the Platform after the effective date of changes constitutes acceptance of the updated Privacy Policy. If you do not agree to the changes, you should discontinue use and delete your account.
16.5 Version History
Previous versions of this Privacy Policy are available upon request. Contact info@aitcloud.ai to request historical versions.
Additional Information
Compliance Certifications
AITech Cloud, Inc. maintains the following compliance certifications:
- SOC 2 Type II: Security, availability, and confidentiality
- ISO 27001: Information security management
- GDPR Compliant: European data protection standards
- CCPA Compliant: California privacy requirements
- FERPA Compliant: Educational records protection
- COPPA Compliant: Children's online privacy
Industry Standards
We follow industry best practices including:
- NIST Cybersecurity Framework
- OWASP Security Guidelines
- CIS Controls
- Privacy by Design principles
Transparency Reports
We publish annual transparency reports detailing:
- Government data requests
- Data breach incidents
- Privacy request statistics
- Security improvements
View our latest transparency report at: www.aitcloud.ai/transparency
Acknowledgment and Consent
BY USING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THE PLATFORM.
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AITech Cloud Inc. operates multiple brand names, including AITech Cloud Hub, AITech Cloud Learning Labs, AITech Cloud Innovations, and Skovia.
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